Commonly Asked Questions
The Info You’re After
What is the best way to place an order?
You may phone or e-mail us your order. During non-business hours, or if immediate personal service is unavailable, it is best to email your complete order. Please be sure to provide your organization name and event date. You will be contacted within 24 hrs or the next business day, followed by a written confirmation/invoice.
What is your production time?
We can schedule your first order for shipment in 4 to 6 weeks. Unless prior arrangements have been made, we prefer that subsequent orders allow a minimum of 4 weeks production prior to shipment. Most small orders can be manufactured in 9 working days after we receive your approval and payment. If your order is held due to pending payment, please add 7 working days to your delivery time. Larger or complex orders may need more production time.
How do you confirm an order?
We will send you a Confirmation/Invoice upon receipt of your order. Please review the Confirmation/Invoice thoroughly. Especially imprinting, button logo and event date. Phone us immediately if there are any errors or changes to the order.
What is your shipping method?
All orders are shipped by Federal Express Ground for commercial addresses and Federal Express Home Delivery for residential addressed unless otherwise requested. We are unable to deliver to P.O. Boxes. A physical address is needed. Shipments to PR are sent via United States Postal Service 20% of ribbon subtotal.
What are your shipping, handling and packing charges?
Freight calculations based upon weight & shipping zone. Orders $200 or greater are 8%. Delivery is Monday – Friday for standard Ground service & Tuesday – Saturday for Home delivery areas. There is a $17.00 minimum shipping/handling charge on most orders. Express Saturday delivery, Overnight, 2-day or 3-day, will be charged accordingly.
What are your Rush Charges?
Rush Charge MAY apply to shipments with less than 4 weeks production prior to shipment in order to meet event deadline. We try to be understanding that occasionally in this busy world we all forget to place our order on time ~ when possible we will take this into consideration and avoid imposing this charge. We hope you will be understanding when time constraints and busy production times place us in a position to assess this additional charge. Expedited shipping fees are not included in this fee. Applies to shipments with less than 9 working days production prior to shipment in order to meet an event deadline. Large or highly customized orders may require more than 9 working days. Rush Production Fee is $30.00 or 30% percentage, whatever is greater.
What are your payment terms?
Due to the custom nature of our business, all accounts must be pre-paid unless other arrangements have been made. Payment may be made via our secure, on-line payment link via QuickBooks, ACH, MasterCard. Payment must be received in our office prior to production unless other arrangements have been made. Delay in payment may delay shipment of your order.
What happens if my account becomes overdue?
Invoices not paid by due date will be charged 1-1/2% interest per month. Credit shall be withdrawn from any account that defaults payment. The customer will be held liable for all collection costs if action is required to collect past due account.
What if my check is returned?
Checks returned for insufficient funds will be charged a $35.00 service charge. All future orders will be pre-paid by cash, money order, Intuit PaymentNetwork, (our secure, on-line payment center),Visa or MasterCard prior to production.
What if I have an addition or cancellation?
If a custom ribbon order has been processed, add ons will be considered a new order and may necessitate a Set up Fee of $10.00 and/or Rush Charge (See above). Cancellations on a custom logo ribbon will not be accepted if the order has already been processed.
What Sales Tax is charged?
A 7% state sales tax, plus any applicable county discretionary sales tax will be added to the TOTAL of items billed and/or shipped within the State of Florida. (Shipping/handling charges are not taxed.)
What is your ribbon quality and measurements?
Ribbons are made with a satin beaded edge ribbon. Measurements are the overall length of the ribbon - from the top of the rosette to the bottom of the streamers.
Can I have a custom logo on the button?
There will be a one-time charge of $30.00 as long as the logo remains the same. Clear Black & White artwork is needed to reproduce custom logos. An artwork fee may apply if your design needs shading to be removed or additional touch-ups. Most designs need less than ½ hour of work. Artwork fee is $60 per hr.
Do you have a custom imprint charge?
New accounts will be charged a one-time type-set charge of $35.00. This charge will cover the die cost for the center ribbon imprinting and avoids placing this cost in our ribbon prices. IF center ribbon imprinting changes, a new type-set charge will apply.
Do you have a place change charge?
There is a $1.75 place charge in changes of wording between places or titles. (Per change, not ribbon).