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Frequently Asked Questions           

                                                                                                                                                                 

ORDERS:    You may phone, e-mail or fax us your order.  During non-business hours, or if immediate personal service is unavailable, you may leave your complete order with our message center.  You will be contacted within 24 hrs, followed by an emailed, written quote or confirmation/invoice. 

 

PRODUCTION TIME:    Most orders can be manufactured in 9 working days after we receive your approval and payment.  If your order is held due to pending payment, please add 7 working days to your delivery time.  Larger or complex orders need more production time.  New orders can be schedule your first order for shipment in 4 weeks or less.  Unless prior arrangements have been made, we prefer that subsequent orders allow 4 weeks production prior to shipment 
 
CONFIRMATION:    We will send you a Confirmation/Invoice upon receipt of your order.  Please contact us immediately if there are any errors or changes to the order.

 

SHIPPING:    All orders are shipped by Federal Express Ground unless otherwise requested.  We are unable to deliver to P.O. Boxes.  A physical address is needed. Shipments to PR are sent via United States Postal Service 15-20% of ribbon subtotal.

 

SHIPPING, HANDLING & PACKING CHARGES:    Freight calculations based upon weight & shipping zone. Orders $200 or greater are 7%.  Delivery is Monday – Friday for standard Ground service & Tuesday – Saturday for Home delivery.  Express Saturday delivery, Priority Overnight, Standard Overnight, 2-day or 3-day, will be charged accordingly.  There is a $17.00 minimum shipping/handling charge on most orders. 

 

RUSH CHARGES:   May apply to shipments with less than 4 weeks production prior to shipment in order to meet event deadline.  We try to be understanding that occasionally in this busy world we all forget to place our order on time ~ when possible we will take this into consideration and avoid imposing this charge.  We hope you will be understanding when time constraints and busy production times place us in a position to assess this additional charge.  Expedited shipping fees are not included in this fee.  Fee is $30.00 or the following percentage, whatever is greater:  15% of Sub Total if less than 3 - 4 weeks; 30% of Sub Total  if less than 1 - 2 weeks; 50% of Sub Total  if less than 3  business days.

 

TERMS:    All accounts must be pre-paid unless other arrangements have been made.  Payment may be made by Visa or MasterCard.  Payment must be received in our office prior to production unless other arrangements have been made.

 

OVERDUE ACCOUNTS:    Invoices not paid by due date will be charged 1-1/2% interest per month.  Credit shall be withdrawn from any account that defaults payment.  The customer will be held liable for all collection costs if action is required to collect past due account.

 

RETURNED CHECKS:    Checks returned for insufficient funds will be charged a $35.00 service charge. All future orders will be pre-paid by cash, money order, Visa or MasterCard prior to production.

 

ADD ONS & CANCELLATIONS:    If a custom logo ribbon has been processed, add ons will be considered a new order and may necessitate a Set up Fee of $10.00 and/or Rush Charge (See above).  Cancellations on a custom logo ribbon will not be accepted if the order has already been processed.

 

SALES TAX:    A 7% state sales tax will be added to the TOTAL of items billed and/or shipped within the State of Florida.  (This does not apply to shipping/handling charges.)

 

RIBBON QUALITY:    Ribbons are made with a satin beaded edge ribbon.  Measurements are the overall length of the ribbon - from the top of the rosette to the bottom of the streamers.

 

CUSTOM LOGOS:    There will be a 1 time charge of $25.00 as long as the logo remains the same.  Clear Black & White artwork is needed to reproduce custom logos.  An artwork fee may apply if your design needs shading to be removed or additional touch-ups.  Most designs need less than ½ hour of work.  Artwork fee is $60 per hr.         

 

TYPE-SET CHARGE:   New accounts will be charged a 1 time type-set charge of $30.00.  This charge will cover the die cost for the center ribbon imprinting and avoids placing this cost in our ribbon prices.  If center ribbon imprinting changes, a new type-set charge will apply.

 

PLACE CHANGES:   There is a $1.75 place charge in changes of wording between places or titles.

 

VERTICAL TYPE SET CHARGE:   $6.00 vertical set charge for imprinting of type set vertically.

 

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Should you have any questions regarding these terms, please do not hesitate to contact us.  We always welcome your questions, comments and ideas!
 

Sincerely,

                     Michelle S. Melton,  

                    Owner & Equestrian

 

“At Winning Ribbons we wish you a winning year and hope that you will think of us for all of your award ribbon needs!”

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